Technology

My Day In Tech Support Hell: Remember When You Could Just Restart?

I spent my day on the phone with tech support. This is not the way you want to spend a day. Believe me. Good tech support representatives, especially those working in a  ”pre-sales” capacity should ask plenty of questions to make sure they understand what the customer thinks he wants to do. Assumptions or hastiness …

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It Just Works!

Apple used to have the corner on the market of ”It just works” tech.  Now, no one does.  Apple products and services don’t always work as expected. (If you don’t believe that, you don’t use the Reminders app across multiple iOS devices and on a MacOS device running the latest software.) As Apple began to …

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